Field Service Management (FSM) is a system designed to manage and coordinate a company’s resources (both human and nonhuman) that are en route, employed or operating in the field and not in the specific company’s property. Examples of these resources include cable technicians who install cable lines in residential or commercial areas and delivery vehicle operators for courier and shipping companies.

So what makes Field Service Management important to your company? It’s important because it helps with:

  • Optimising the use of your resources
  • Ensuring the safety of your workers
  • Providing better service to your entire customer base

Over the last decade or so, companies have realised the importance of these systems, so they integrated Field Management Software into their business. If you haven’t already, here are 4 reasons why you should consider adopting FSM software.

  • It automates your company.

FSM software helps you streamline your business processes. It has scheduling capabilities that handle highly complex logistical tasks and plan out your company’s activities for you — all you need to do is input the required information into the software. It’s hassle-free because it takes care of decision-making, leaving you to focus on other aspects of running your company.

  • It increases employee output.

Through FSM software, you can better utilise your resources. For example, you own or manage a courier company with a fleet of delivery vehicles and as part of your routine, you hold brief meetings or huddles in order to provide your operators with their schedules for the day. This is precious time that would be better spent on delivering output.

FSM software allows you to send schedules to the mobile devices of your entire workforce all in one go, thereby eliminating time-consuming manual processes and ensuring that your workers are able to provide their maximum performance.

  • It improves communication between you, your employees and your customers.

In the days before FSM software was widely used, businesses would hold regular meetings to make sure that everyone, from entry-level workers to top management, was on the same page. With mobile FSM software, that is no longer necessary. You can communicate directly with your employees in real-time, even when they’re in the field, miles away from your office.

It also improves communication between you and your customers. Use FSM software to notify customers about issues such as the schedule of service and any late or missing payments.

  • It helps reduce business expenditure.

High-quality FSM software has built-in invoicing tools that significantly reduces the time and effort your accountants need in making invoices. Coupled with the increased efficiency in your labour force, this results in great reduction of operating costs.

Having faster ways of doing business means more money coming in a shorter amount of time, and this translates to increased profit in the long run. If something like FSM software can improve your company’s bottom line, then that surely means it’s a worthy investment.

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